Terms of Service

1 Services Provided

PSF provides third-party logistics, prep, and fulfillment services including but not limited to:

• Amazon FBA prep (FNSKU labeling, polybagging, bundling, kitting, shipment creation)
• Amazon FBM fulfillment (pick, pack, and ship)
• Walmart WFS prep
• DTC and Shopify fulfillment
• Online arbitrage and wholesale prep
• Private label prep and quality control
• Pallet and container handling
• Returns management and liquidation support
• Warehouse storage

2 Account & Client Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and up-to-date information about inventory, shipping requirements, and account details
• Supply required labels, shipping plans, and documentation in a timely manner
• Ensure products comply with Amazon, Walmart, and relevant marketplace policies
• Notify us of hazmat, oversized, or restricted products before sending them
• Maintain a valid selling account on any marketplace for which you request prep or fulfillment
• Pay all invoices by the agreed due date

3 Pricing & Payment

All pricing is provided in your custom quote. By confirming a quote or sending inventory to our facility, you agree to the stated pricing.

• Invoicing: Issued upon completion of processing or on a weekly/monthly basis per your agreement
• Payment terms: Typically net 7 or net 14 days from invoice date
• Late payments: Overdue balances may incur 1.5% per month. PSF may hold outbound shipments for unpaid accounts
• No hidden fees: Applicable fees are disclosed in your quote; additional charges are communicated before applied
• Price changes: We may update pricing with 30 days’ written notice

4 Receiving & Processing

• We make reasonable efforts to process inventory within agreed turnaround times (typically 24–72 hours from receiving, subject to volume and label availability)
• Turnaround begins once all required labels, shipping plans, and prep instructions are provided
• PSF is not responsible for delays caused by late labels, missing shipment plans, or incomplete client instructions
• We notify you of discrepancies (short shipments, damage, unidentifiable products) upon receiving
• We may refuse shipments containing prohibited, hazardous, or undisclosed regulated products

5 Liability & Damage Claims

• Liability for lost or damaged inventory is limited to the lesser of actual replacement cost or $50 per unit, unless a higher declared value was agreed in writing before receiving
• Damage claims must be submitted in writing within 14 days of dispatch or return to the client
• Claims after 14 days will not be accepted. PSF is not liable for damage from improper client packaging, inherent product defects, or carrier mishandling after handoff
• Total cumulative liability for any client in a calendar month shall not exceed fees paid by that client to PSF in that month

6 Storage Terms

• Storage fees are charged monthly based on cubic footage or pallet positions, as agreed in your quote
• Inventory stored more than 90 days without a dispatch instruction may incur additional long-term storage fees
• Unclaimed inventory stored more than 180 days without communication or payment may be disposed of or liquidated after 30 days’ written notice
• Clients are responsible for accurate inventory counts; PSF conducts cycle counts but cannot guarantee 100% accuracy for large mixed-SKU accounts

7 Prohibited Products

The following are not accepted without prior written authorization:

• Hazardous materials without proper documentation and advance notice
• Controlled substances or products requiring federal licensing
• Counterfeit, trademark-infringing, or unauthorized branded products
• Products illegal to sell in the United States
• Live animals or perishables without prior written agreement
• Adult or explicit content products without prior written agreement

PSF may refuse, return, or dispose of (at the client’s expense) prohibited products received at our facility.

8 Termination

• Either party may terminate with 30 days’ written notice
• PSF may terminate immediately for Terms violations, false information, or unpaid invoices after a 7-day cure period
• Upon termination, retrieve or dispose of remaining inventory within 30 days; afterward PSF may charge storage or arrange disposal at client cost
• All outstanding balances become immediately due upon termination

9 Confidentiality

Both parties agree to keep confidential proprietary information, business strategies, pricing, or trade secrets shared during the relationship. This obligation survives termination for 2 years.

10 Intellectual Property

Website content including text, graphics, logos, and software is the property of Prep Services FBA and protected by applicable IP laws. You may not reproduce, distribute, or use our content without prior written permission.

11 Indemnification

You agree to indemnify, defend, and hold harmless PSF, its officers, employees, and agents from claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from: (a) your use of our services; (b) your violation of these Terms; (c) your violation of third-party rights, including marketplace policies; or (d) products you send that are prohibited, defective, or cause harm.

12 Disclaimer of Warranties

PSF provides services “as is” and makes no warranties, express or implied, regarding results — including guarantees of Amazon acceptance beyond our standard zero-rejection process, marketplace sales performance, or delivery times beyond stated turnaround guarantees.

13 Governing Law & Disputes

These Terms are governed by the laws of the State of New Jersey, United States, without regard to conflict of law provisions. Disputes shall first be attempted through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in New Jersey under American Arbitration Association rules.

14 Changes to These Terms

PSF may modify these Terms at any time. Material changes will be noticed via email or prominent website notice at least 14 days before they take effect. Continued use after that period constitutes acceptance of the updated Terms.