Getting an Amazon FBA shipment rejected can be frustrating, especially when you’ve invested time, money, and effort into preparing your inventory. However, shipment rejections are common and usually fixable. The key is understanding why Amazon rejected your shipment and taking the right steps to resolve the issue quickly. This guide explains exactly what to do if Amazon rejects your FBA shipment and how to prevent it in the future.
Understand Why Amazon Rejects Your FBA Shipment
The first step is identifying the exact reason for the rejection. Amazon typically notifies sellers through Seller Central under the Shipping Queue, Inbound Performance, or via email. Common reasons include:
- Incorrect or missing FNSKU labels
- Improper packaging (poly bags, bubble wrap, box strength issues)
- Product condition problems (used items sent as new)
- Restricted or hazmat items sent without approval
- Incorrect shipment quantities or box content errors
Carefully review Amazon’s notification and note the specific policy violation. This will guide your next actions.
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Check Shipment Details in Seller Central
Log in to Seller Central > Inventory > Manage FBA Shipments and open the affected shipment. Review:
- Box dimensions and weight
- SKU quantities per box
- Labeling information
- Carrier tracking details
Sometimes, Amazon Rejects Your FBA Shipment due to simple data mismatches between what was declared and what was received. Fixing these errors early can prevent additional fees or delays.
Correct Labeling and Packaging Issues
Labeling and packaging mistakes are among the most common causes of rejection. Take the following actions:
- Ensure every unit has a scannable FNSKU barcode (cover manufacturer barcodes if required).
- Use clear, smudge-free labels placed on flat surfaces.
- Follow Amazon’s packaging rules for fragile, liquid, sharp, or apparel items.
- Use strong cartons that meet Amazon’s box strength requirements.
If the shipment is already at the fulfillment center, Amazon may offer paid prep services or request you to remove the inventory.
Decide Between Removal, Return, or Rework
When a shipment is rejected, Amazon usually gives you a few options:
- Create a removal order to have the inventory returned or disposed of.
- Rework the shipment by correcting labels or packaging at your location.
- Authorize Amazon prep services (if eligible) for a fee.
Choose the option that is most cost-effective and time-efficient based on the value of your inventory.
Contact Amazon Seller Support (If Needed)
If the rejection reason is unclear or you believe it’s an error, contact Amazon Seller Support. When submitting a case:
- Be clear and professional
- Reference the shipment ID
- Attach images, invoices, or compliance documents if required
Clear communication often speeds up resolution and may help reverse incorrect rejections.
Resubmit the Shipment Correctly
Once issues are resolved, create a new FBA shipment or update the existing one (if allowed). Double-check all details before sending inventory again. This includes labeling, quantities, packaging, and carrier information.
How to Prevent Future FBA Shipment Rejections
To avoid repeated issues, follow these best practices:
- Regularly review Amazon FBA packaging and labeling guidelines
- Use Amazon’s Box Content Information feature accurately
- Perform a final quality check before shipping
- Keep documentation for restricted or branded products
- Work with experienced Prep Services FBA centers if needed
Staying compliant saves time, money, and protects your seller account health.
Final Thoughts
An Amazon Rejects Your FBA Shipment doesn’t have to derail your business. By understanding the reason, correcting mistakes, and following Amazon’s guidelines closely, you can get back on track quickly. Treat each rejection as a learning opportunity to improve your Amazon FBA Services process and reduce the risk of future disruptions.
